Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Ebbw Vale | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information in accordance with UK GDPR and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Ebbw Vale is a GPhC registered online pharmacy weight loss clinic serving patients in Ebbw Vale and the surrounding areas of the UK. As a data controller, we are responsible for the personal information you provide to us.

2. Data We Collect

We collect the following categories of personal data when you use our services:

Personal identifiers: Full name, date of birth, gender, and home address
Contact details: Email address and telephone number
Health information: Medical history, current medications, weight, BMI, and other clinical details required to safely provide weight loss treatment
Payment information: Billing details processed securely through our payment provider
Technical data: IP address, browser type, and website usage data collected via cookies

Health information is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatment and provide clinical consultations
To dispense and deliver prescribed medications, typically within 1 working day of pharmacist approval
To maintain accurate clinical and dispensing records as required by pharmacy regulations
To communicate with you regarding your treatment, orders, and any follow-up care
To process payments and manage your account
To comply with our legal and regulatory obligations as a GPhC registered pharmacy

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and, for health data, the provision of healthcare and treatment.

4. Cookies

Our website uses cookies to improve your browsing experience and to understand how visitors use our site. Cookies are small text files stored on your device.

We use the following types of cookies:

Essential cookies: Necessary for the website to function correctly
Analytics cookies: Help us understand website traffic and usage patterns
Preference cookies: Remember your settings and choices

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third Party Sharing

We do not sell your personal data to any third parties. We may share your information only in the following limited circumstances:

Healthcare providers: We may share relevant clinical information with your GP or other healthcare professionals where necessary for your safety and care
Delivery partners: Your name and address are shared with our courier service solely to fulfil your medication delivery
Payment processors: Billing information is shared with our secure payment provider to process transactions
Regulatory bodies: We may disclose information to the GPhC or other authorities where required by law

All third parties we work with are contractually required to handle your data securely and in compliance with UK data protection law.

6. Data Retention and Security

We retain patient records for a minimum of eight years in accordance with NHS and pharmacy regulatory guidelines. We use appropriate technical and organisational measures, including encryption and secure access controls, to protect your data from unauthorised access, loss, or disclosure.

7. Your Privacy Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access the information we hold about you, the right to request corrections, the right to request erasure in certain circumstances, and the right to restrict or object to processing. To exercise any of these rights, please contact us using the details below and we will respond within 48 hours.

8. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch:

Pharmacy Weight Loss Ebbw Vale
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.